FAQ

Is your website secure?

YES! Our site runs on secure webpages (https).

Our credit card transactions are processed by our Shopify payments account or Paypal. We do not retain your credit card information in any form, electronic or otherwise.

Beadie's Beadwork will never sell, rent or release your personal information to anyone.

Credit card charges will appear on your statement from "Beadies Beadwork".

Can I get a printed catalog?

We do not have a printed catalog. High quality printed catalogs are too expensive to produce, and we add a lot of products regularly, so any printed version would get out of date quickly. All of our products are shown online in high quality images.

Do you offer wholesale pricing?

No, we sell retail only. Beadie's Beadwork was started to serve the needs of the individual beader

How many beads are in a 4 gram tube of 11/0 Delicas?

There are approximately 800 beads to each 4 gram tube 11/0 of Delicas.

Backorders

If we are out of stock on an item you order, we will send your order without the item. We will send you an email telling you the item is on backorder and the expected delivery date. At that time you can tell us to cancel the backordered item or deliver it when it arrives. Usually we will not be delayed more than 2 weeks on any item.

We try to keep the website up to date, but if you need to know if we have something in stock before ordering, please email us first.

Special Orders

We can special order certain patterns and products, or extra large quantities of beads. Please email for details.

Special orders must be paid in full in advance and are non-refundable

Lost Orders

In the rare event of a lost order, we reserve the right to wait 30 days from the time we mail an order to make compensation. See our Shipping page for more details on our shipping policies.

Payment

We accept Visa, Mastercard, Discover, American Express, PayPal, Google Checkout, check and money order. When you get ready to Checkout, you can choose your payment option.

Note: Checks and Money Orders must be for the exact purchase amount.

Exchanges & Returns

We allow merchandise to be exchange or returned within 30 days of original purchase.

Please Email us first for directions on how to return or exchange items.
Note: Shipping charges will not be refunded.

Returns of orders over $100 are subject to a 10% restocking fee.

Please note: if your order total qualifies for free shipping and you return items that reduce the order total below the free shipping level, we will deduct the original shipping cost from your refund amount. Thanks for your understanding.

Exceptions:
No returns or exchanges on Patterns and Books.
No returns or exchanges on Special Orders.


Restricted Countries

We do NOT accept orders originating from Africa, Indonesia or South America. Unfortunately, the high incidence of internet fraud makes it too expensive to do business in these areas. Orders from these places will be cancelled and the charges refunded.